Privacy Policy

Privacy statement

Holmes Hose Ltd is committed to handling and storing personal information in compliance with the terms of the General Data Protection Regulation (GDPR). This applies whether the information is obtained directly from individuals through the Holmes Hose website by completing web forms or by other means such as phone calls, e-mail, printed forms, or in person. It also applies to information obtained from publicly available sources.

In all instances, Holmes Hose is the data controller.

A separate privacy policy is in place for staff and sub-contractors providing a service to Holmes Hose. As such, not all the processes listed in this policy will relate to all individuals.

Whose information do we collect?

We collect personal information about the following categories of people:

–  Sales Leads – Those we want to sell products and services to
–  Customers – Those we sell products and services to
–  Media and press
–  Other stakeholders

What information do we collect?

Depending on the nature of your relationship with Holmes Hose, we may collect some or all of the following information:

– Name and Title
– Contact details – postal address, email address, phone number
– Occupation and professional qualifications

We will only collect this information when there is a legitimate reason for doing so.

How do we collect the information?

Information is collected under the following circumstances:
– Through personal contact with an Holmes Hose representative
– Direct inbound enquiries to Holmes Hose
– From publicly available sources

When you provide contact details you will be asked if you would like to receive further information from Holmes Hose. You will also be offered the opportunity to opt out every time we communicate with you. If you have an online account, you can also log in at any time and update your preferences.

Why do we collect the information?

We collect the information in order to:

– provide and manage Holmes Hose services
– manage contact with, and provide information to, customers and prospective customers
– communicate news about Holmes Hose
– issue invitations to Holmes Hose events

We use tools to assist us with providing targeted information to our stakeholders, such as product-specific communications. We may occasionally use profiling services provided by trusted third party organisations for the same purpose. We also gather information from publicly available third party resources, e.g. directories, business registers, to assist us with identifying stakeholders who might be interested in Holmes Hose products and services.

Under the terms of the GDPR the lawful bases for processing personal information are:

– we need it to fulfil a contract (e.g. to issue an invoice to you);
– we need it to pursue our legitimate interests including by communicating with current and potential customers and suppliers; and/or,
– you have given your consent for us to do so.

Who collects the information?

Information is collected by, and on behalf of, Holmes Hose. It may be shared by departments within Holmes Hose in order for us to undertake a range of communications activities, both electronically, in print and through other channels.

How long do we hold the information?

Information is retained for as long as necessary for the purpose for which it is required, and in line with Holmes Hose’s Retention Schedule.

We want to be sure that we have the most up-to-date information for you. If you discover that we have outdated information, such as address, e-mail address or change of name, please contact us via

Where your information is stored

Your information is stored on secure, password-protected databases and networks. Access to the information is given only to staff with the appropriate authorisation. Data is held mainly in the United Kingdom with some on servers within the European Union.


Holmes Hose operates CCTV camera surveillance throughout the building and on the perimeter of the premises. The system is in place for the purposes of reducing the threat of crime generally, protecting Holmes Hose’s premises and helping to ensure the safety of Holmes Hose’s staff and visitors. The images are stored securely and monitored in a controlled space. Images may be shared with the Police if required for the investigation of crime.

Your rights

You have the right to request copies of any of your data held by BGCO. If you would like to request this, please e-mail

You have the right to have your data rectified or erased. If you would like to request this, please e-mail

If you no longer want us to use or process your data, you can opt-out at any time via the unsubscribe link included in emails or contact the Data Protection team at

Contact and complaints

If you have any queries or complaints about this policy please contact

Data Protection, Holmes Hose address or send an e-mail to If you are dissatisfied with Holmes Hose’s response to your request for access to your data, or handling of your request to rectify or erase your data, you may contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel.: 0303 123 1113

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page.

Who to contact about the policy

Please email